Frequently Asked Questions

Quick answers about orders, shipping, payments, care, and more—straight from the studio.

Do you offer free shipping?

Yes! We offer Free U.S. Shipping on orders $50+. Once production is complete, orders typically arrive in 5–8 business days. Everything is packaged with care to arrive safely.

See full details in our Shipping Policy.

Where do you ship from?

Orders are produced and shipped from the United States through trusted fulfillment partners.

Do you accept returns or exchanges?

All Sales Are Final. Because each item is made to order, we’re not able to accept returns or exchanges on non-defective products. Please review your order carefully before checking out.

Full policy: Refund Policy.

What if my order arrives damaged?

If your item arrives damaged or defective, we’ll make it right.

  • Contact us within 7 days of delivery
  • Email roberta@robertapacino.com
  • Include your order number
  • Attach photos of the damaged item and the packaging

We’ll send a replacement or offer the best available solution. You won’t pay return shipping in these cases.

Which payment methods do you accept? Is checkout secure?

Cards: Visa, Mastercard, American Express, Discover, Diners Club

Wallets: Shop Pay, Apple Pay, Google Pay, and PayPal (availability can vary by device and browser)

Our checkout is encrypted (SSL/TLS) and powered by Shopify’s PCI DSS Level 1–compliant infrastructure. We don’t store card numbers on our servers.

Details here: Secure Checkout.

Is your artwork original?

Yes. Every design begins as one of Roberta’s original acrylic paintings on canvas—never AI generated. Products are thoughtfully created from high-quality scans of these hand-painted works to bring a bit of magic into your life.

Do prints or limited editions include a Certificate of Authenticity?

Limited editions include a Certificate of Authenticity. See individual product pages for details.

How do I care for my prints or products?
  • Prints: Frame under glass or acrylic; avoid direct sunlight.
  • Framed Prints: Arrive ready to hang; protected with a clear acrylic sheet.
  • Mugs & Socks: Machine washable.
  • Jewelry Boxes: Wipe gently with a soft, dry cloth.
Can I send a gift or include a note?

Yes—ship directly to your recipient by entering their address at checkout. At this time, gift notes aren’t available due to our drop-shipping setup.

Do you take custom orders or commissions?

Right now Roberta is focused on themed collections. If you have a special request or idea, we’d love to hear it—please reach out via our Contact page.

Are you related to Al Pacino?

Yes—Roberta is his sister. Different mediums, same love of storytelling. Through painting, Roberta shares imaginative, whimsical worlds that spark conversation.

How can I contact you?

Email us anytime: roberta@robertapacino.com. We’re happy to help.