Our Guarantee

Art should be magical, meaningful, and worry-free. Every piece you receive is crafted with care—from the original painting to the final product.

My Promise to You

  • All artwork begins as my original acrylic paintings—never AI generated.
  • Many items are made to order and carefully handled for quality.
  • Orders are produced by trusted U.S.–based partners for reliable fulfillment.
  • Limited editions include a Certificate of Authenticity.

Damaged or Defective Items

If something isn’t right when your order arrives, I’ll make it right.

  • Contact me within 7 days of delivery
  • Email roberta@robertapacino.com
  • Include your order number
  • Attach photos of the damaged item and the packaging

I’ll send a replacement or offer the best available solution. You won’t pay return shipping in these cases.

Returns

All Sales Are Final. Because many items are made to order, I don’t accept returns or exchanges on non-defective products. Please review your order carefully before checking out.

See: Refund Policy · Shipping Policy · Secure Checkout