Refund policy

 

Refund Policy

All Sales Are Final

Because each item is made to order, we do not accept returns or exchanges on non-defective products. Please review your order carefully before checking out.

Damaged or Defective Items

If your item arrives damaged or defective, we’ll gladly make it right.

To request a replacement:

• Contact us within 7 days of delivery
• Email roberta@robertapacino.com
• Include your order number
• Attach a photo of the damaged item and a photo of the packaging

We will send a replacement or offer the best available solution. You will not be responsible for return shipping costs in these cases.

Questions?

We’re here to help. Contact us anytime at roberta@robertapacino.com with concerns about your order.